Refund & Return Policy

Effective Date: February 24, 2025

At Raticoolnie, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy to provide you with peace of mind. Please read our policy below for details.

1. Eligibility for Returns & Refunds

We accept returns and offer refunds under the following conditions:

  • The item must be returned within 30 days from the date of purchase.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as custom or personalized products, final sale items, and perishable goods, are not eligible for returns or refunds.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us – Email us at info@raticoolnie.com or call (708) 361-0877 with your order details and reason for return.
  2. Receive Approval – Our customer service team will review your request and provide a return authorization.
  3. Ship the Item – Once approved, send the product back to our return address. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed within 5-10 business days to your original payment method.
  • If rejected, we will inform you of the reason and return the item to you if requested.

Shipping fees are non-refundable, except in cases where we made an error or the product was defective.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@raticoolnie.com.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have concerns, reach out to us at info@raticoolnie.com for assistance.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized products.
  • Final sale or clearance items.
  • Perishable goods or consumables.
  • Gift cards.

7. Contact Us

For any questions regarding our Refund & Return Policy, please contact us:

📍 Address: 7240 107th St #L30, Worth, Illinois
📞 Phone: (708) 361-0877
📧 Email: info@raticoolnie.com
🌐 Website: Raticoolnie