Sales Policy for Raticoolnie

Effective Date: January 7, 2025

Welcome to Raticoolnie, your premium destination for high-quality timepieces. We are committed to providing exceptional customer service and ensuring that every purchase you make with us meets the highest standards of satisfaction. Please take a moment to review our Sales Policy, which outlines the terms and conditions associated with purchasing from our store.

1. General Sales Terms

By making a purchase on our website Raticoolnie.com, you agree to abide by our Sales Policy and other associated terms. These terms apply to all transactions, whether made online or in-store. Our sales are final, except in cases of product defects or other issues as defined below. We encourage you to carefully review product details, including specifications, prices, and any other related information before completing your order.

2. Product Availability and Pricing

At Raticoolnie, we strive to keep our product listings accurate and up-to-date. However, we reserve the right to modify product availability, pricing, and descriptions without prior notice. Prices listed on our website are in USD and may include sales tax, depending on the shipping location.

If an error occurs in the pricing or description of an item you’ve purchased, we will notify you immediately and offer you the option to confirm your purchase at the corrected price or receive a full refund.

3. Order Processing and Confirmation

After you place an order on Raticoolnie.com, you will receive an order confirmation email containing the details of your purchase. Please note that this email does not indicate that your order has been shipped; it is simply an acknowledgment of receipt. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Orders are typically processed within 1-2 business days. However, certain delays may occur during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding in these situations.

4. Payment Methods

Raticoolnie accepts a variety of payment methods, including but not limited to:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as offered on our website at checkout

For the security of our customers, all transactions are processed through secure and encrypted payment gateways. By submitting your payment details, you confirm that the information provided is accurate and that you are authorized to use the payment method.

5. Shipping and Delivery

We offer reliable shipping services to customers worldwide. Shipping fees are calculated based on the delivery address and the weight of the products ordered. Delivery times vary depending on the shipping method selected and the destination.

  • Domestic Shipping (within the U.S.): Estimated delivery time is 3-7 business days.
  • International Shipping: Delivery times may range from 7-21 business days depending on the destination.

Please ensure that the shipping address provided at checkout is correct. Raticoolnie is not responsible for delays or non-delivery caused by incorrect addresses.

6. Returns and Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.

To initiate a return or exchange, please contact our customer support team at info@raticoolnie.com or call (708) 361-0877. We will provide you with return instructions and any additional information needed to process your request.

Conditions for Returns and Exchanges:

  • Returns and exchanges must be requested within 30 days of receiving your order.
  • Returned items must be in original condition, with all tags and packaging intact.
  • We are unable to accept returns or exchanges for custom or personalized products.

Once your return is processed, a refund will be issued to your original payment method, excluding any shipping fees.

7. Warranty and Product Care

Each product sold by Raticoolnie comes with a manufacturer warranty, which may vary depending on the brand and model. For warranty claims, please contact our customer service team, who will guide you through the process. Please retain your proof of purchase for warranty verification.

To ensure the longevity of your timepiece, we recommend following the care instructions included with your product. Regular servicing and proper maintenance will help extend the life of your watch.

8. Customer Support

If you have any questions, concerns, or need assistance regarding your purchase, feel free to reach out to our customer support team. You can contact us via:

We are here to assist you and will respond to all inquiries promptly.

9. Privacy Policy

At Raticoolnie, we take your privacy seriously. We are committed to protecting your personal information and ensuring that it is used only in accordance with our Privacy Policy. By purchasing from us, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

10. Changes to This Sales Policy

Raticoolnie reserves the right to update or modify this Sales Policy at any time. All changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about our latest policies.

Thank you for choosing Raticoolnie for your watch needs. We appreciate your trust in our brand and look forward to serving you.