Refund and Returns Policy for Raticoolnie

Effective Date: January 7, 2025

At Raticoolnie, we are committed to ensuring that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, our Refund and Returns Policy is designed to provide you with a seamless return process. Please take a moment to carefully read through our policy below.

1. Return Eligibility

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • The product is unused, in its original condition, and in its original packaging.
  • The product must not have been damaged or altered in any way.
  • All tags, accessories, and documentation (if applicable) must be included.

Please note that customized or personalized products are not eligible for return or refund unless they arrive damaged or defective.

2. How to Initiate a Return

If you wish to return a product, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at info@raticoolnie.com or call us at (708) 361-0877 to request a return authorization. Provide your order number and details about the product you wish to return.

  2. Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions for the return process.

  3. Package Your Return: Once you receive the RMA number, carefully package the item in its original box, ensuring all tags and documentation are included.

  4. Ship the Item: Ship the product back to us at the following address:

    • Raticoolnie Returns Department 7240 107th St #L30 Worth, Illinois

    Please note that the cost of return shipping is the responsibility of the customer unless the return is due to a mistake made by Raticoolnie (e.g., incorrect or defective product).

3. Return Shipping Costs

Unless the return is due to an error on our part (e.g., incorrect or damaged items), customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items that are lost in transit.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, we will process your refund to the original payment method used for the purchase.

  • Refund Processing Time: Once approved, refunds typically take 5-10 business days to process, depending on your payment provider.
  • Partial Refunds: In some cases, a partial refund may be issued if the item is not returned in its original condition, is damaged, or has missing parts.
  • Original Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to a mistake made by Raticoolnie (e.g., incorrect or damaged products).

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different model, size, or style, you will need to return the original item for a refund and place a new order.

6. Defective or Damaged Items

If your item arrives damaged, defective, or if we sent you the wrong product, please contact us immediately at info@raticoolnie.com or call (708) 361-0877. We will arrange for the return of the damaged or incorrect item at no additional cost to you and issue a full refund or send you a replacement.

Please provide photos of the damaged item and its packaging to help us resolve the issue more efficiently.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipment. Once an order has been shipped, it can no longer be canceled, and you must follow our standard return procedure.

8. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Watches with engraved or personalized engravings
  • Gift cards
  • Sale or clearance items

9. International Returns

If you are returning an item from outside the United States, please note that international return shipping fees are the responsibility of the customer. Please ensure that the returned product complies with any customs requirements and includes all necessary documentation to avoid delays.

10. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team:

We are here to help and will process your return as quickly as possible.