Sales Policy

Effective Date: February 24, 2025

At Raticoolnie, we are committed to providing a smooth and transparent shopping experience. Our Sales Policy outlines the terms and conditions governing all purchases made through our website or authorized sales channels. By placing an order with us, you agree to the following terms:

1. Pricing & Payment

  • All prices displayed on our website are in USD and are subject to change without prior notice.
  • We accept major payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
  • Full payment is required at the time of purchase. Orders will not be processed until payment is confirmed.
  • Promotional discounts, coupon codes, and special offers are valid for a limited time and may be subject to additional terms.

2. Order Processing & Confirmation

  • Once you place an order, you will receive an order confirmation email with your order details.
  • Orders are processed within 1-3 business days, excluding weekends and holidays.
  • If there are any issues with your order (e.g., out-of-stock items, payment verification), we will contact you immediately.

3. Shipping & Delivery

  • We offer domestic and international shipping, with estimated delivery times varying by location.
  • Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
  • We are not responsible for shipping delays caused by third-party carriers, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by the customer.

4. Cancellations & Modifications

  • Orders can only be canceled or modified within 24 hours of placement. Once an order is processed, changes cannot be made.
  • If you need to cancel or modify an order, please contact info@raticoolnie.com immediately.

5. Returns & Refunds

  • Please refer to our Refund & Return Policy for detailed information on returns, exchanges, and refund eligibility.
  • Refunds are issued only for eligible returned items in accordance with our policy.

6. Product Availability

  • We strive to keep our inventory up to date, but product availability is subject to change.
  • If an item you ordered is out of stock, we will notify you as soon as possible and offer a refund or alternative product option.

7. Warranty & Liability

  • Products sold by Raticoolnie may include manufacturer warranties, which vary by product type.
  • We are not liable for damages resulting from improper use, unauthorized modifications, or external factors beyond our control.
  • In case of product defects, please contact us within the specified warranty period for assistance.

8. Fraud Prevention & Security

  • We take fraud prevention seriously and may require additional verification for certain orders.
  • Any fraudulent transactions or chargebacks will be reported and may result in account restrictions.

9. Changes to This Sales Policy

  • We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

For any questions or concerns regarding our Sales Policy, please contact us:

📍 Address: 7240 107th St #L30, Worth, Illinois
📞 Phone: (708) 361-0877
📧 Email: info@raticoolnie.com
🌐 Website: Raticoolnie