Shipping Policy

Effective Date: February 24, 2025

At Raticoolnie, we strive to provide fast, reliable, and efficient shipping for all orders. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other important details regarding order shipments.

1. Shipping Locations

We offer shipping to:

  • Domestic (USA): All states within the United States.
  • International: Selected countries worldwide. Availability depends on shipping carriers and import regulations.

If you are unsure whether we ship to your location, please contact us at info@raticoolnie.com before placing your order.

2. Processing Time

  • Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays).
  • If there is a delay due to high order volume or unforeseen circumstances, we will notify you as soon as possible.
  • Custom or pre-order items may require additional processing time, which will be specified on the product page.

3. Shipping Methods & Delivery Times

We offer multiple shipping options depending on your location:

Domestic (USA)

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

International Shipping

  • Standard International: 7-21 business days (depending on destination)
  • Express International: 3-10 business days

Note: Delivery times are estimates and may vary due to factors such as customs processing, carrier delays, and holidays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method.
  • Free shipping may be available for certain promotions or orders over a specified amount (details provided at checkout).
  • International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the recipient.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order through the carrier’s website using the provided tracking number.
  • If you do not receive a tracking update within 48 hours of shipment, please contact info@raticoolnie.com.

6. Lost, Stolen, or Damaged Packages

  • Raticoolnie is not responsible for packages lost or stolen after delivery confirmation. If you believe your package was stolen, please contact the shipping carrier or file a report with your local authorities.
  • If your order arrives damaged, please email us at info@raticoolnie.com within 48 hours of delivery with photos of the damaged item and packaging so we can assist with a replacement or refund.
  • If a package is marked as delivered but you have not received it, please check with neighbors or your local post office before contacting us.

7. Address Errors & Undeliverable Packages

  • Customers are responsible for providing accurate shipping information at checkout.
  • If an order is returned due to an incorrect or incomplete address, we will contact you for re-shipment. Additional shipping fees may apply.
  • If a package is deemed undeliverable by the carrier and returned to us, a refund will be issued minus the original shipping cost.

8. Order Changes & Cancellations

  • Orders can only be modified or canceled within 24 hours of placement.
  • Once an order is shipped, it cannot be canceled or changed.

9. International Shipping Disclaimer

  • Customers outside the USA are responsible for customs duties, import taxes, and local fees imposed by their country.
  • We are not responsible for delays caused by customs clearance procedures.
  • If an international package is refused or not claimed, a refund will be issued minus shipping costs and any return fees charged by the carrier.

10. Contact Us

For any questions regarding our Shipping Policy, please contact us:

📍 Address: 7240 107th St #L30, Worth, Illinois
📞 Phone: (708) 361-0877
📧 Email: info@raticoolnie.com
🌐 Website: Raticoolnie